Payment Failed or Not Confirmed?

If you believe your payment went through but you haven’t received a confirmation email or order number, don’t worry — we’re here to help.

✅ Step 1: Check Your Email (Including Spam)

Sometimes confirmation emails can land in the spam or junk folder. Please check there first for an email from us.

✅ Step 2: Still No Confirmation?

If you still don’t see a confirmation, reach out to us at 📩 [e-mail] and include any of the following:

• The name used during payment
• The email address used
• A screenshot of the transaction or bank charge (if available)